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Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the website boldbobbin.com, the Boldbobbin embroidery design software, and related services (together, the “Service”), operated by Boldbobbin GmbH, a limited liability company incorporated in Switzerland (UID: CHE-368.246.596) with its registered seat in Zürich. By creating an account or using the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account or use the Service.

2. User Accounts & Security

You are responsible for safeguarding your login credentials. You agree to provide accurate information and to notify us immediately of any unauthorized access to or use of your account.

3. Founding Member Program

Selected users who received a formal written invitation to our Founding Member program, and who fulfilled their feedback obligations (e.g., bug reports, feedback calls), receive a permanent 30% discount on paid plans. This commitment applies only to users who received such a written invitation. We reserve the right to modify or discontinue the program for users who do not meet the participation requirements.

4. Plans, Subscriptions & Billing

Boldbobbin offers a free tier (Personal) and one or more paid subscriptions (Pro), as well as a discretionary Lifetime grant (see Section 11). Paid plans are recurring subscriptions, billed in advance and automatically renewing for successive periods until cancelled.

  • Fees. The fees for paid plans are those displayed at the time of purchase. Current or introductory pricing may differ from our standard pricing and is subject to change. We will give existing subscribers reasonable advance notice of any change to the recurring fee that applies to them.
  • Cancellation. You may cancel at any time. Your access to paid features continues until the end of the current paid period, and the subscription will not renew thereafter.
  • Reversion to Free. When a cancelled paid plan expires, your account reverts to the Free-tier terms. You retain the designs you previously created, but you will not be able to create or store new cloud designs beyond the Free cloud limit, and local saving remains available. Downgrading or cancelling ends your ability to make new commercial (Pro) exports; however, any designs you exported while on the Pro plan keep their commercial-use licence permanently, and that licence does not require you to maintain an active subscription (see Section 9).
  • Storage cleanup. For accounts that have reverted to Free and that exceed the Free cloud limit, we reserve the right to remove excess stored designs no earlier than six (6) months after reversion. We will give you prior notice by email and the opportunity to export your designs before any removal.

5. Payments and Merchant of Record

Payments for paid plans are processed by Stripe, which acts as the merchant of record (seller of record) for those transactions. Stripe handles billing and the collection and remittance of applicable taxes (such as VAT or GST). Your contract for the software and the Service is with Boldbobbin GmbH; the payment transaction itself is processed by the merchant of record.

6. Refunds

Except where required by applicable law, fees are non-refundable. Where you are a consumer in the EU/EEA, your statutory withdrawal and cancellation rights are honoured and are handled through the merchant of record.

7. Intellectual Property of Boldbobbin

The Boldbobbin name, logo, software code, UI design, and original technology are the exclusive property of Boldbobbin GmbH and are protected by Swiss and international intellectual property laws.

8. Your Content & Ownership

You retain full ownership of all embroidery designs and files you create using Boldbobbin. We do not claim any intellectual property rights over your designs. By uploading or creating content, you grant us a limited, non-exclusive license to host, store, and render that content solely for the purpose of providing the Service to you. We will never sell or distribute your designs to third parties without your explicit consent.

9. Licence & Permitted Use

Your permitted use of designs created with Boldbobbin depends on your plan:

  • Personal (Free) tier. For personal, non-commercial use only. You may create and export designs for your own personal use. The native project format (.vemb) may be shared (see Section 10) but, under the Free plan, must not be sold or otherwise commercially exploited in any form. Any Boldbobbin watermark applied under the Personal plan appears on rendered PNG image previews only, not on your machine embroidery files.
  • Pro (Paid) tier. Grants a commercial-use licence for the designs you export while on the Pro plan: you may sell physical goods bearing embroidery produced with Boldbobbin, and sell the exported machine files (such as .DST, .PES, and other standard export formats) that you created. This commercial grant is per export and permanent: each design you export while on the Pro plan keeps its commercial-use licence for that export indefinitely, and that licence does not require you to maintain an active subscription (see Section 4).

You retain full ownership of your designs and your native .vemb project files (see Section 8). Direct selling of your designs will be supported through Boldbobbin's forthcoming sharing feature.

10. File Sharing & Third-Party Files

You own your designs and may share your own files, including .vemb files. We do not prohibit you from sharing files you created.

However, Boldbobbin is not responsible for files obtained from sources other than Boldbobbin's official features. You should only open files (including .vemb files) from sources you trust. Opening files from untrusted or third-party sources is at your own risk, and Boldbobbin disclaims liability for any damage, data loss, or errors arising from files shared, obtained, or opened outside Boldbobbin's official channels. User-shared content is provided “as is”; we do not vet or endorse it.

11. Lifetime Plan

Lifetime access is granted at Boldbobbin's sole discretion, by invitation or grant; it is not a publicly purchasable plan. Lifetime access covers the application and the standard Pro features that do not incur an ongoing, per-use operating cost.

Lifetime access does not cover features that rely on ongoing cloud computation or resources — including but not limited to heavy server-side rendering, GPU-based automatic digitization, and cloud storage beyond a stated limit. Such features may require separate paid credits or a separate subscription, even for Lifetime holders. We reserve the right to determine and adjust which features are compute-dependent and therefore fall outside the scope of Lifetime access.

12. Termination

We reserve the right to suspend or terminate your access for violations of these Terms. Upon voluntary account deletion, all of your personal information (such as your email, name, and country) is permanently deleted. Your design files are disassociated from your identity; once they have been unlinked, we can no longer identify or recover which designs belonged to you. In the event of a service-wide shutdown, we will provide at least 30 days' notice to allow you to export your designs.

13. Disclaimer of Warranties

The Service, including the Boldbobbin web application and the desktop applications, is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we make no warranties of any kind, whether express or implied, and we do not warrant that the Service will be uninterrupted, timely, secure, or error-free. This does not affect any statutory rights you may have as a consumer that cannot be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Boldbobbin GmbH shall not be liable for any indirect, incidental, or consequential damages (including loss of data or profit). In no event shall our total liability exceed 50 CHF or the total amount paid by you in the last six months, whichever is higher.

15. Privacy & Data Protection

Your use of the Service is governed by our Privacy Policy. We comply with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the GDPR. Your data is stored securely and processed in accordance with these standards.

16. Governing Law & Jurisdiction

These Terms are governed by the substantive laws of Switzerland. The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is the registered seat of Boldbobbin GmbH in Switzerland.

17. Changes to These Terms

We may update these Terms to reflect changes in our service or legal requirements. Registered users will be notified of significant changes via email. Last updated: June 21, 2026.

18. Contact

For legal inquiries, please contact us here or email us at alexandre [ at ] boldbobbin . com.